What we collect, why we collect it, and what we will never do with it.
We are a small, local business. We collect only what we need to help your family, and we never sell your information to anyone. This website does use advertising and measurement tools from Meta and Google so that we can show our ads to people who have visited us — you can turn that off, and we explain how below. If you ever want to know what we hold about you, or want it deleted, call us and we will take care of it.
Harmony Family Concierge LLC ("Harmony," "we," "us") is a non-medical, non-clinical care coordination service based in Pleasanton, California, serving families across the Tri-Valley. This policy explains how we handle personal information collected through our website, our advertising, and our work with clients.
Questions about anything here? Contact Sindhu directly at sindhu@harmonyfamilyconcierge.com or (408) 663-1939.
We do not ask you for anything, and we do not know your name. But this site does run two advertising tools, and you should know exactly what they do:
Neither tool tells us who you are. We see counts and patterns, not people. Meta and Google handle the data they collect under their own policies — the Meta Privacy Policy and the Google Privacy Policy — not under this one.
Our hosting provider also keeps standard server logs for security and reliability, as all web hosts do.
You do not have to accept any of this, and nothing on our site stops working if you refuse it:
The consultation form on our contact page does not send data to us over the internet. It opens your own email program with a message already written, which you then choose to send or discard. Nothing reaches us unless you press send, and nothing is stored on this website at any point.
If you fill in a form attached to one of our ads, Meta Platforms collects your name, phone number, email address, and your answers to our questions, and passes them to us. Meta's own handling of that information is governed by the Meta Privacy Policy, not by this one. Once we receive it, we treat it exactly as described below. We use it to contact you about a consultation — nothing else.
We keep what you tell us: your name, contact details, and the details of your family's situation that you choose to share so we can understand whether we can help.
Our intake process collects more detailed information, which may include your relative's contact details, emergency contacts, appointment schedules, pharmacy and prescription details, insurance information, the names of professionals on their care team, and preferences about their daily routine. We collect this because it is not possible to coordinate someone's appointments and errands without it. We collect only what the work requires.
We share the minimum necessary, and only in these situations:
Coordinating care means we sometimes learn things about a person's health, mobility, or memory. We treat all of it as confidential and discuss it only with people you have authorized.
To be clear about what we are not: Harmony is not a healthcare provider and is not a HIPAA covered entity. We do not provide medical or nursing care, and we do not hold medical records. Our confidentiality commitment is contractual and ethical rather than a matter of health-privacy law.
If you contact us and do not become a client, we keep your enquiry for up to twelve months, then delete it. For clients, we keep records for the duration of our agreement and for seven years afterwards, which is the retention period our insurance and tax obligations require. You may ask us to delete anything we are not legally required to keep.
Client records are kept in password-protected, encrypted storage on devices secured with strong authentication. Paper documents are kept in a locked location. Sindhu is the only person with access. We limit what we collect in the first place, which is the most effective protection there is.
California residents may ask us to tell them what personal information we hold about them and where it came from, correct anything inaccurate, delete it (subject to the retention periods above), and opt out of the sale or sharing of personal information. We will never treat you differently for exercising any of these rights.
We do not sell personal information. However, California law treats the use of advertising cookies for targeted advertising — exactly what the Meta Pixel does — as "sharing," even though no money changes hands and we receive nothing in return. To opt out, use any of the methods listed under "How to turn it off" above, or simply tell us and we will exclude you. We honour Global Privacy Control signals automatically.
To make a request, email sindhu@harmonyfamilyconcierge.com or call (408) 663-1939. We will respond within 45 days. We may need to verify your identity first, and if you are asking on behalf of a relative we will need their authorization.
Our services are for adults. This website is not directed at children under 13, and we do not knowingly collect information from them.
If we change this policy we will update the date at the top of this page. Material changes affecting current clients will be communicated directly.
Harmony Family Concierge LLC
Pleasanton, California
(408) 663-1939
sindhu@harmonyfamilyconcierge.com
We're happy to talk through anything — including how we handle your family's information.
Contact Us